At RSNEOdigital Private Limited, we specialize in selling digital products, ensuring instant and secure delivery to our customers. Since our products are delivered electronically, we follow a streamlined and automated delivery process to provide you with immediate access to your purchase. This Shipping & Delivery Policy outlines how we process, deliver, and handle any potential issues related to digital product orders.

1. Digital Product Delivery Process

Since we only sell digital products, no physical shipping is required. Our delivery process is entirely electronic and follows these steps:

  • Instant Email Delivery:
    • As soon as your payment is successfully processed, an automated email is sent to the email address provided during checkout.
    • This email contains the download link, access credentials, or license key (depending on the product purchased).
    • The email serves as your official purchase confirmation and provides instructions on how to access your digital product.
  • Delivery Time:
    • Instant delivery for most products immediately after payment confirmation.
    • In some cases, order verification may be required, which may take up to 24 hours.
    • If the delivery takes longer due to system processing delays, you will receive an update from our support team.
  • Delivery Confirmation:
    • Once the order is processed, you will receive a confirmation email with complete details about the purchased product and access instructions.

2. Order Processing & Payment Verification

All digital product orders are processed automatically. However, in certain cases, order verification may be required, such as:

  • High-value transactions that require manual approval for security purposes.
  • Suspected fraudulent transactions, where additional identity verification may be necessary.
  • Incomplete payment status, which may delay product delivery until confirmation from the payment gateway.

If an order requires manual verification, we will notify you via email.

3. Common Delivery Issues & Solutions

While we strive for instant delivery, technical issues may occasionally arise. If you do not receive your digital product within the expected time, please check the following:

3.1 Check Your Email Inbox

  • Ensure you have entered the correct email address at checkout.
  • Look in your Spam or Junk folder, as automated emails may sometimes be filtered.

3.2 Contact Support for Assistance

If you still haven’t received your product within 24 hours, please contact our support team at support@rsneodigital.com with the following details:

  • Your Order ID
  • The Email Address used for the purchase
  • A screenshot of the payment confirmation (if applicable)

We will re-send your product if the email was not delivered or if there was a system issue.

4. Refund & Re-Delivery Policy for Digital Products

Since digital products are delivered electronically, we do not offer refunds for change of mind or incorrect purchases. However, we provide solutions in the following cases:

  • Failed Delivery Due to Technical Error
    • If a technical issue on our end prevents product delivery, we will re-send the product at no additional cost.
    • If we cannot resolve the issue within a reasonable time, we will issue a full refund.
  • Corrupt or Unusable Files
    • If the delivered digital file is corrupt, incomplete, or not functioning as described, we will provide a working replacement.
    • If the issue cannot be resolved, we may issue a refund or store credit at our discretion.
  • Duplicate Purchases
    • If a customer accidentally purchases the same product twice due to a system error, we will process a refund for the duplicate transaction.

For refund requests, please refer to our Cancellation & Refund Policy.

5. International Availability

Unlike physical products, our digital products are available worldwide.

  • There are no shipping restrictions, meaning customers from any country can purchase and receive our digital products instantly via email.
  • The only requirement is that the email address provided at checkout must be valid and accessible.

6. Updates & Product Access Duration

Some of our digital products, such as software, courses, or templates, may receive future updates.

  • Lifetime Access Products: If the product includes lifetime access, you can re-download it at any time using the original purchase link.
  • Subscription-Based Products: If you have purchased a subscription, access will be valid for the duration of the subscription period.
  • Limited-Time Access: Some products may have an expiration date for downloads. Be sure to download and save them before expiry.

7. Contact Us for Delivery Assistance

If you have any questions regarding digital product delivery, please reach out to our support team:

📧 Email: support@rsneodigital.com

We are happy to assist you with any delivery-related issues and ensure a smooth digital purchase experience.